Legal · Version of 17 September 2026
These terms apply to all quotations, agreements and services of Triple S — Smart Software Solutions BV, unless agreed otherwise in writing.
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“Triple S”: Triple S — Smart Software Solutions BV, established in Sint-Pieters-Leeuw, company number BE 1035.805.095. “Client”: any natural or legal person entering into an agreement with Triple S. These terms prevail over the client’s terms, unless Triple S expressly accepts those in writing.
Quotations are valid for thirty days and non-binding until accepted by the client in writing (including by e-mail). An agreement is formed upon that acceptance or upon the start of execution. Prices exclude VAT. Anything not expressly stated in the quotation falls outside the assignment and is offered separately after consultation.
Triple S carries out assignments to the best of its ability and in accordance with good professional practice (best-efforts obligation). Stated deadlines are indicative unless expressly agreed as binding. The client provides the necessary information, content, access and decisions in good time; delays on the client’s side shift the schedule accordingly. Triple S may rely on third parties for parts of the work (e.g. hosting or payment providers) and remains the point of contact.
Changes to the scope are discussed in advance and, if they affect the price or schedule, confirmed in writing before execution. Minor adjustments within the spirit of the assignment are included by mutual agreement.
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Unless agreed otherwise, invoicing is in instalments: an advance at the start, interim invoices per milestone and the balance on delivery. Subscription services are invoiced in advance per period. Invoices are payable within thirty days of the invoice date. In case of late payment, interest is due by operation of law and without notice of default in accordance with the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, plus fixed damages of 10 % of the outstanding amount with a minimum of € 125. Triple S may suspend execution as long as overdue invoices remain unpaid.
After delivery the client has fourteen days to report defects in writing. If no report is made, the deliverable is deemed accepted. Reported defects attributable to Triple S are corrected free of charge. Use of the deliverable by the client counts as acceptance.
Upon full payment the client obtains a non-exclusive, transferable and unlimited right of use to the custom work developed specifically for them, or — if so agreed — ownership of the source code. Generic components, libraries, tools and know-how that Triple S developed earlier or reuses remain the property of Triple S and are licensed to the extent needed to use the deliverable. Triple S’s own products (such as Synero) are governed by that product’s licence terms. Triple S may cite the project as a reference unless the client objects in writing beforehand.
Hosting, domain names, payment providers, e-mail, AI models and similar services are subject to the terms of those providers. Triple S selects and configures them with care but is not liable for their availability, price changes or discontinuation. Unless agreed otherwise, subscriptions to those services are taken out in the client’s name and at the client’s expense.
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Except in case of intent or gross negligence, Triple S’s liability is limited to direct damage and to the amount the client paid for the assignment concerned (or, for ongoing services, for the last twelve months). Triple S is not liable for indirect damage such as lost profit, loss of data or reputational damage, nor for damage caused by use of the deliverable contrary to the documentation or by changes not made by Triple S. The client is responsible for backing up their own data, unless backup is expressly part of the assignment.
Both parties treat the other party’s confidential information as such, also after the agreement ends. Where Triple S processes personal data on behalf of the client, it does so as a processor under the GDPR and, where required, on the basis of a data processing agreement.
Project agreements end upon delivery and payment. Ongoing services (maintenance, hosting, subscriptions) run for the agreed period and are tacitly renewed; either party may cancel with one month’s notice before the end of the current period. Either party may terminate the agreement with immediate effect in case of a serious breach that is not remedied within fourteen days of written notice of default. If the client terminates, the services delivered up to that point remain payable.
Neither party is liable for a failure resulting from force majeure, such as outages at suppliers or networks, illness, government measures or other circumstances beyond its reasonable control. If the force majeure lasts longer than sixty days, either party may terminate the agreement for the part not yet performed.
These terms and all agreements are governed by Belgian law. The parties first try to resolve disputes amicably. Failing that, the courts of the judicial district of Brussels have exclusive jurisdiction. If a provision of these terms is invalid, the remaining provisions continue to apply and the invalid provision is replaced by a valid one that comes as close as possible to its purpose. These terms exist in Dutch, English and French; in case of a discrepancy between the versions, the Dutch text prevails.